Tours & Transfers throughout New Zealand

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Terms & Conditions

Effect of these Terms and Conditions

These Terms and Conditions apply to all bookings made for driving services with NZ Chauffeur Limited. By accepting a quote from us and making a booking with us, you agree to be bound by these Terms and Conditions.

In these Terms and Conditions, "we", "our" or "us" means NZ Chauffeur Limited, a New Zealand Company, and "you" and "your" means the person who makes the booking and includes (where applicable) any persons traveling with us under your booking.

Comparing our Quote with another Travel Operators Quote?

Have you received a better price elsewhere, but would still prefer to use our services?

Let us know the details and we will do our best to match it.

Accepting a Quote

Once you have received a quote from us, you may accept or decline the quote or leave comments.

We reserve the right to withdraw or vary a quote at any time prior to acceptance by you.

Making Payment Online

If you accept our quote, we will email you through an invoice to pay, this can be paid online using your credit card. We accept a wide range of credit cards including Visa, MasterCard, American Express, Discover, and JCB.

International Bank Transfer

We also offer direct transfer from your bank account. Instructions will be available on your Invoice.

Please note when you are making the international transfer from your bank to our bank you must tick that you will be responsible for any bank charges incurred by making the international transfer. This includes bank fees incurred by your bank and our bank.

Your Receipt of Payment & Your Booking Confirmation Form

Once payment has been received, we will email you a receipt and your booking confirmation form.

New Zealand Statutory Holidays

We reserve the right to charge additional fees on New Zealand's statutory holidays and during peak periods. We also charge an additional surcharge when staying overnight in Mt Cook this is due to limited accommodation options in the area for your Driver to stay in. Any such fees will be included in our quote.

NZ Chauffeur Confirmation Policy

Full payment is required at the time of booking, and bookings are only confirmed once full payment has been received.

Upon receipt of full payment, we will email you your booking confirmation form. If you have made payment but did not receive your booking confirmation form, please get in touch with us as soon as possible.

Once we have confirmed your booking, you may not cancel or vary that booking except as permitted under these Terms and Conditions. It is your responsibility to ensure that the travel details you submit to us when you request a quote (e.g. your time and date of travel, flight details etc.) are accurate.

Additional Purchases When Travelling

When touring, any additional costs you incur that are not listed in your quote must be paid at the time using your own personal cash or credit card. You may not ask your Guide-Driver to use their own money to pay for you.

Cancellation & Refund Policy for any bookings that include staying overnight outside of your Drivers Hometown i.e. Your Driver has booked and paid for Airbnb, Hotel or Motel Room.

If you cancel your booking 15 days or more before your pick-up date, you will receive your full money back less a 20% Customer Cancellation Fee.

If you cancel your booking 14 days or less prior to your pick-up date, you will not be refunded for the Guide-Driver & vehicle hire charges.

If NZ Chauffeur has booked your accommodation, then any accommodation cancellations are subject to the cancellation policy of the individual property provider. NZ Chauffeur will email you these details and refer to the accommodation supplier’s cancellation policy when making the cancellation and if any make the applicable refund.

We highly recommend you take out private travel insurance before coming to New Zealand.

Cancellation & Refund Policy for Private Day Tours, Private Shore Excursions, Driver Only Services, Private Wedding Chauffeur Hire & Private Chauffeur Hire for Corporates (this is where no accommodation has been booked by your Driver, i.e. each night the Driver stays overnight in their hometown)

If you cancel your booking 72 hours or more before your pick-up time, you will receive your full money back less a 20% Customer Cancellation Fee. If you cancel your booking 71 hours or less prior to your pick-up time, you will not be refunded. However, we can issue you a Travel Voucher (valid for 12 months) for the total amount you have paid.

Cancellation & Refund Policy for Private Shore Excursions ex Picton

Due to limited Guides and vehicles and heavy demand for tours, if you cancel 15 days or more before your pickup date you will be entitled to a full refund less 20% Customer Cancellation Fee. If you cancel 14 days or less prior to your pick up date you will not be entitled to any refund.

Cancellation & Refund Policy for Cruise Ship & Airport Transfers

If you cancel your booking 48 hours or more before your pick-up time, you will receive your full money back less a 20% Customer Cancellation Fee. If you cancel your booking 41 hours or less prior to your pick-up time, you will not be refunded. However, we can issue you a Travel Voucher (valid for 12 months) for the total amount you have paid.

Cancellation & Refund Policy for Attraction Entry Tickets

Where possible NZ Chauffeur will do its best to seek a refund for your Attraction entry fees. However, cancellation policies differ between each Attraction provider. NZ Chauffeur will cancel and refund you what they can.

Flight is delayed or arriving early?

No problem, Your Guide-Driver will be tracking your flight. If its delayed or early, your Guide-Driver will pick you up at the new flight arrival time for no extra charge.

Cancellation by us

In rare circumstances we may need to cancel your booking. For example, in the event of driver or vehicle unavailability, or some other events beyond our reasonable control. In such event, we will try to contact you as soon as reasonably possible to notify you of the cancellation, and to assist you to make alternative arrangements. We will of course provide a full refund in the event of a cancellation by us in these circumstances.

No-show – International Airport Pick Ups

Your Driver will wait 1 hour from the time your flight arrives. If you have not come out during this timeframe, your booking will automatically be cancelled, and your Driver will leave to go onto the next pick up. In this instance you will not receive a refund. If your plane is delayed or early, we will automatically track your flight and reschedule the Driver free of charge.

No-show – Hotel Pick Ups etc

If you have not shown up at the agreed location and time for your pick up your driver will wait for up to 15 minutes. If you have still not shown up after 15 minutes, we will treat your booking as having been cancelled by you, and in such event you will not be entitled to a refund. If you are going to have a problem with being at the agreed location at the agreed time, please contact us as soon as possible to see if alternative arrangements can be made.

No Show – By your Driver

In the unlikely event that our driver has not shown up at the agreed time and location, please contact us by telephone on +64 9 528 2919 as soon as you become aware of the problem, and we will do what we can to resolve the issue.

Variations of bookings

We are not required to vary any booking made by you but may do so at our discretion. If varying a booking at your request will result in additional fees being payable, you will need to pay those fees before the variation is confirmed.

Important Information Regarding Children

If you have children travelling who are 7 years old or under, they will be required to sit in a suitable child seat. Please email us each child's weight, height and age, so we can select the child seat best suited to your child's needs.


We have allowed for 1 standard suitcase + 1 standard carry-on bag per person. If you have more than the maximum capacity noted, please advise us when booking. Failure to advise us of your requirements may result in further charges.

Damage to Vehicles or Property

By making a booking, you agree to be responsible for the cost of making good any damage to the interior or exterior of the vehicle caused by you or members of your party. This includes the cost of making good any soiling and staining to the interior of the vehicle. We may invoice you for such costs, and you agree to pay such invoice without delay.

Lost or Stolen Property

In the event that one of our vehicles is broken into and you have property stolen. Your Guide-Driver will call the New Zealand Police and fill out an incident report, we will need to collect the details of all the property you have had stolen and the value of each item that has been stolen. We will need to give the Police everyone’s full name, age and date of birth and physical home address. NZ Chauffeur will email you a copy of the Police Report when they receive it. Please note NZ Chauffeur Limited does not provide any insurance to cover stolen or lost property. We highly recommend that you take out private travel insurance before coming to New Zealand.


When travelling on overnight tours, and staying in Queenstown, Franz Josef, Lake Tekapo and Mt Cook, it can be very difficult to find Driver accommodation, especially if you are making the booking less than 3 months before the travel date. In this instance we may need to charge an additional amount per day to cover the driver’s accommodation. This additional amount will clearly be shown on the Quote you receive.

Our Liability

We cannot accept liability for any loss, damage or expense incurred by you as a result of your missing a flight or other travel connection. You must allow enough time to get to your destination when you make your booking. Delays may occur for reasons beyond our control, for example traffic issues or road closures.

We are not responsible for loss of or damage to your personal property stowed on the vehicle, other than damage caused by our driver or driver theft. You should keep track of your personal property and ensure that any valuables left in the vehicle when unattended are kept out of sight. You are responsible for ensuring that you collect up all your personal property at the end of your journey.

We will not be liable to you for any breach of, or failure to perform, any of our obligations under these Terms and Conditions where such breach or failure is caused by anything beyond our reasonable control, including war, civil commotion, hostility, act of terrorism, strike, lockout, other industrial act, weather phenomena or other act of God, governmental regulation or direction.

We recommend that you take out travel insurance prior to undertaking any major travel.

Your Responsibilities

You agree to comply with all applicable transport rules while you are a passenger with us, including by wearing seatbelts where legally required. You must also follow all reasonable instructions given by our driver regarding health and safety and compliance with applicable transportation laws.

Please note that all vehicles are non-smoking. You must not consume alcohol or food in the vehicle unless permitted by our driver to do so.

You agree not to engage in offensive or abusive behaviour while you are a passenger with us.

Our driver may refuse to pick up any passenger who the driver reasonably believes is not prepared to comply with these Terms and Conditions and may also terminate any driving job in the event that a passenger does not comply with these Terms and Conditions. Where reasonably appropriate, the driver will give the passenger a warning before taking such action. If a driver takes such action, the booking will be cancelled, and you will not be entitled to a refund.

The person who makes the booking is responsible under these Terms and Conditions for the acts of omissions of all persons travelling under that booking.

Governing Law

These Terms and Conditions are governed by the laws of New Zealand, and the parties submit to the non-exclusive jurisdiction of the New Zealand courts.

NZ Chauffeur Limited
+64 9 528 2919
+64 21 759 976